Oh no! Deep breath, have you checked with a neighbor or building manager to see if it was picked up by mistake? Was it left at the side door or maybe near the garage?
If you still have a missing Squishmallows, you need to contact USPS or UPS and file a claim for the missing package, in our experience this can take up to 48 hours to be confirmed.
Kellytoy is not responsible for lost or stolen packages.
Important notes:
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. Kellytoy cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.
- UPS only allows a window of 7 days to file a claim for a missing package. If you do not file within that window, you will not be eligible for a reimbursement from UPS.